Privacy Policy

We Orchid Solutions will time to time, review and update this Privacy Policy, due to change in the existing laws and new laws, enactments, compliances, regulations and technology.

All Personal Information of the users held by us will be governed by our most recent Privacy Policy, posted on our website https://orchidsolutions.in and https://complywright.in

Personal Information – What do we collect?

“Personal Information” is information of the user of the “complywright” tracker and the user who engages in getting connected with orchid solutions. Personal Information collected by us during registration of the App or tracker may include (but is not limited to) name, date of birth, contact details like phone numbers, email ids , addresses, gender, occupation and employment details, business profile.

In some cases, the information above may pertain to entities and not only individuals

Personal Information – When and How we collect

We collect the Personal Information in the following instances:

  • When you visit our website
  • Contact us by telephone, fax, email, post or in person.
  • When use our tracker “ complywright”
  • Request information about us, our products or our services
  • Provide feedback and connect with us
  • Fill in a form on our website

We do not collect any Personal Information except when you knowingly provide it. When you visit our website, our website host may collect information for statistical, reporting and maintenance purposes to improve the performance of the website.

These information may include:

  • The number of users visiting our website and the number of pages viewed.
  • The date, time and duration of a visit.
  • The IP address of your computer
  • The path taken through our website

Personal Information – Why we collect

  • To allow us to conduct our business functions and to market and sell our products and services. And to provide real time stats of the compliances
  • To personalise and customise your experiences with our website.
  • To manage and administer any account you may hold with us.
  • To improvise customer experiences on our website.
  • To help us improve  the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally.
  • To find opportunities to improve and  for the purposes of improving existing products or services or creating new products or services for the customer
  • To process any job application submitted by you.
  • To allow us to provide advertising material to you regarding us, our clients, and other business partners. and
  • To share your Personal information with our related entities, business partners and selected third parties To provide information as requested by you from time to time
  • To perform data analysis (market research, surveys, etc.)
  • To assist customers by providing them with information and support
  • To detect unlawful behaviour and maintain the safety and security of the website

You consent to us using your Personal Information in the above said ways. We may also use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your Personal Information.

We do not otherwise disclose your Personal Information without your permission, unless the disclosure is required or authorized by law, including without limitation the Information Technology Act, 2000. If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to undertake certain activities as requested by you.

Personal Information - Sharing

Orchid Solutions may disclose your Personal Information to its related entities, service providers, third parties, etc. to provide products or services you’ve requested or under the following circumstances:

  • We may share information with related entities, branch offices, parent companies, third parties, Customers, etc. for business purposes only.
  • We may also disclose your Personal Information to our website host (if this is a third party) or software application providers in certain limited circumstances to improving customer experience.
  • We may provide the information to entities who perform work for us under a Confidentiality Deed.
  • We may share the Personal Information with statutory and regulatory authorities, government bodies for compliance purposes or by a decree, order or authorization of law.

In these circumstances you consent to the collection, use, storage and processing of your Personal information

Personal Information – How we store and Secure

We protect your Personal Information with physical, technical (such as firewalls and SSL encryption), and procedural safeguards. We do not collect sensitive or financial data through our website. If your Personal Information is no longer needed, we delete it from our systems

Cookies - Definition

Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns to personalise and enhance experience on websites.

Cookies - Usage

We use cookies on our website to track web traffic, such as visit times, pages viewed, and device information. This data helps us improve our content and services. Cookies may also record your browsing activity and software type, but none of the collected information personally identifies you. If you visit our site or click links in our emails, a cookie may be downloaded to your computer for these purposes.

Cookie Preference

You can configure your browser to accept or reject all cookies or notify you when a cookie is sent. Browsers differ, so you can adjust your cookie preferences as needed.

Marketing and Advertisement

We may also use your Personal Information to send promotional material, about us or our products and services of our related entities and third parties, now and in the future. You consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages. If you do not want to receive marketing calls and messages from us you can contact us in the ways specified below

Personal Information  - Access

You have the right to access, modify, or remove your Personal Information by contacting our Privacy Officer as described below. We strive to keep your information accurate and up-to-date, so please provide complete and current details, and notify us promptly of any changes.

You are entitled to access, modify or remove your Personal Information we hold about you. A request for access can be made by contacting our Privacy Officer in ways as mentioned below. We take reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete. Please contact us if you would like to update your Personal Information we have about you ways specified below.

Third Party Links

Orchid Solutions may link to third-party websites it does not own or control. Please review their Privacy Policies before sharing Personal Information. We are not responsible for the content or privacy practices of these sites.